Engagement Agent

Your AI employee turns conversations into relationships.

York sorts the noise, surfaces the people and questions worth your attention, and drafts a useful next reply in your voice. You review every move before the conversation continues.

Free to start. No credit card required.

Triage before reply
Helpful before sales
Every action reviewed

Mentions · triagedToday · 8:02

York read 24 new interactions. Six need only a like, four are spam, two deserve replies, and one shows buying intent.

LeadBuying question@rowan.k

"Do you ship to Canada? And is the ivory trench cut as oversized as the shirts?"

York's reply · draft

We do ship to Canada. The ivory trench has the same oversized cut as the shirts. I am checking the delivery window for you. Want the link?

1 fact to confirm: Canada delivery window

A suggestion only. York never sends it.

ReplyQuestion@lena.mkrReply suggested

"Does the knit hold its shape after the first wash?"

LikePraise@studio.perrLike only

"obsessed with the new drop, the tailoring especially"

The inbox is full.
The people worth keeping close are hiding inside it.

Reply to everything and your brand feels automated. Miss the right question and a customer, collaborator, or loyal follower walks past.

Praise that needs a like, not a paragraph.
A buying question buried behind routine notifications.
Negative feedback that needs care, not a canned line.
An outside discussion you could help, if you saw it in time.

How York works

From a crowded inbox to the next human move.

Read the context

York gathers recent comments, replies, and mentions, then opens the original thread whenever the meaning depends on it.

Sort by intent

Questions, praise, support issues, spam, risk, and buying signals separate into a queue you can scan in seconds.

Recommend the move

Reply, like, monitor, skip, or escalate. York drafts words only when adding them would improve the conversation.

You make the call

Review the tone, confirm any facts, and choose what happens next. York does not send, like, hide, or follow on its own.

Like a thoughtful community hire, York filters the noise and prepares the few replies that can move a relationship forward.

What York handles

Three moments where the right response changes what happens next.

A buying question, a delicate complaint, or an outside conversation. York brings the context and a move worth reviewing.

A question that can become trust

Spot real intent, verify the facts, and make the answer useful first.

One helpful public answer can resolve the question for every future buyer.

Feedback that needs care

Acknowledge the person, lower the heat, and move private details out of public view.

The response protects trust without turning a public thread into support theatre.

A conversation worth joining

Check brand fit and intrusion risk before your account enters the room.

York joins only when the brand has something genuinely useful to add.

Why this matters: a specific product question shows more intent than a big follower count. York prioritizes the behavior, not the profile.

Buying signal found

Signal

"Could you do 40 pieces for a September launch? Do you offer trade pricing?"

2 facts to confirm

Why it matters

A quantity, date, and trade question show concrete buying intent. This is a lead signal, not just engagement.

Suggested reply

We can help with 40 pieces for September. I need to confirm the trade rate and lead time. Want to move this to email?

Review the fact and the tone before using it.

Why this matters: ordinary criticism is not spam. York recommends a calm public acknowledgement and keeps order details private.

Sensitive reply, human review

Comment under your new drop

Customer

Mine lost its shape after the first wash. I followed the label, so I am pretty disappointed.

Suggested response

That does not sound right, and we want to look into it. Could you message us your order number and how you washed it? We will check the drop and help.

Care in public. Account details in private. You choose whether to use it.

Why this matters: joining a conversation earns attention only when your brand can add something useful without turning it into a pitch.

Brand fit high · intrusion low

York found: someone asking how to restyle one blazer for a whole work week.

"I have one blazer I actually love, but wearing it the same way every day feels dull."

Join, helpfully.

The problem fits your expertise, and a practical answer can stand on its own. No product mention is needed.

Suggested move: offer one styling idea in a single sentence. Add no link unless they ask.

Control

York recommends. You stay human.

York organizes the context and suggests the next move. It does not reply, like, hide, block, or mark anyone as a lead without you taking it forward.

York triages

The queue shows who needs attention, what the interaction means, and which response fits.

You choose

Review the words, confirm the facts, or decide that silence is the better move.

The relationship stays yours

Every suggestion waits for you. York never acts from your account.

Why engagement matters

Engagement is not volume. It is knowing when your presence matters.

The brands people remember do not answer everything. They notice the right moment, bring something useful, and leave the conversation better than they found it.

Signal over volumeA buying question or support issue rises above routine praise and noise.

Helpful before salesThe answer serves the person first. A pitch appears only when the conversation invites it.

Context before copyYork reads the original thread so a polished reply never misses what was actually said.

Leads need evidenceConcrete behavior counts. A name, location, or follower total never does.

FAQ

Questions, answered.

What to know before York sorts the next conversation.

Will the replies sound robotic?

No. York keeps them short, specific, and matched to your real voice. It avoids canned openings and shows you every draft before you use it.

What does hiring an AI engagement employee change?

Instead of checking every interaction yourself, you get a prioritized queue, the context behind each conversation, and an on-brand reply ready to review. York prepares the next move; you choose what is sent from your account.

How does York decide what deserves a reply?

It reads intent and risk. Questions, support issues, meaningful criticism, and concrete buying signals rise. Praise may need only a like, and spam is skipped.

Can it find conversations outside my inbox?

Yes. York can surface recent public discussions that fit your brand, then recommend a comment, quote, like, monitor, or skip. You decide whether to join.

Does a large following make someone a lead?

No. York looks for behavior such as a pricing, product, trial, or use-case question. Follower count, location, and profile appearance are not lead signals.

Which platforms are included in beta?

York works across X, LinkedIn, Facebook, Instagram, TikTok, and YouTube. Available interaction types depend on each connection, and engagement capabilities are free during beta.

Your community desk, always ready

Meet the conversations worth showing up for.

Connect your accounts. York keeps routine activity in the background and brings forward the replies, signals, and outside discussions worth your review.